Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Pawsy.

We work with trusted fulfilment partners to deliver your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days after they are placed.

During busy periods, holidays or promotional events, processing times may be slightly longer.

Once your order has been dispatched, you'll receive a confirmation email with your tracking information (where available).

Estimated Delivery Times

After your order has been processed, estimated delivery times are:

Standard Shipping: 5–11 business days

Please note that these are estimated delivery times and are not guaranteed.

Total Delivery Time

Most customers receive their order within:

6–14 business days

(1–3 business days processing + 5–11 business days shipping)

Shipping Costs

Shipping costs are calculated at checkout where applicable.

Any available free shipping promotions will be clearly displayed on our website.

Tracking Your Order

Once your order has been shipped, you'll receive an email containing your tracking details so you can follow your package's journey.

Please allow up to 48 hours for tracking information to become active after dispatch.

Delays

Occasionally, deliveries may be delayed due to circumstances outside our control, including:

  • Customs inspections
  • Courier delays
  • Severe weather
  • Public holidays
  • High shipping demand

We appreciate your patience if unexpected delays occur.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Pawsy cannot be held responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Damaged Orders

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible.

Email: teamkrdt@gmail.com

Please include:

  • Your order number
  • A description of the issue
  • Photos (if applicable)

We'll work quickly to resolve the issue.

Contact Us

If you have any questions about shipping or your order, please contact our support team.

Email: teamkrdt@gmail.com