Contact Us

At Pawsy, we're committed to providing excellent customer support. Whether you have a question about your order, need product advice, or simply want to get in touch, we're here to help.

Customer Support

For all enquiries, please contact us via email:

Email: teamkrdt@gmail.com

We aim to respond to all enquiries within 24–48 business hours.

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Before Contacting Us

To help us assist you as quickly as possible, please include:

• Your full name
• Your order number (if applicable)
• A brief description of your enquiry

If you're contacting us about a damaged or incorrect item, please attach clear photos of the product and packaging.

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Business Hours

Our customer support team is available:

Monday – Friday
9:00 AM – 5:00 PM (AEST)

We are closed on weekends and public holidays. Messages received outside business hours will be answered as soon as possible on the next business day.

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Frequently Asked Questions

You may find the answer you're looking for in our:

• Shipping Policy
• Returns & Refunds Policy
• Frequently Asked Questions (coming soon)

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We're Here to Help

At Pawsy, we believe every customer deserves a great experience. If there's ever an issue with your order, please get in touch and we'll do our best to make it right.

Thank you for choosing Pawsy. 🐾