Returns & Refunds

At Pawsy, we want you and your dog to love every purchase.

Change of Mind

Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges for change of mind.

Please choose your product carefully before placing your order.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Email:teamkrdt@gmail.com

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

If your claim is approved, we'll provide a replacement or refund at no additional cost.

Lost Orders

If your order is lost during transit, please contact us and we'll work with the shipping carrier to resolve the issue as quickly as possible.

Order Cancellations

Orders begin processing shortly after they're placed. Once processing has started, we may not be able to cancel or modify your order.